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New Online System from 1st October

From 1 October, all requests made by phone, in person or online will go through Patchs Health, our new system.

You can access the system via our website or NHS app. Before go-live, you will receive a text message with a link to register. For further information, please click on the links: New Bank Health Centre and Patchs Health and We are changing the way we manage your requests

NHS Friends and Family Test

We want you to have the best possible experience of care. The NHS Friends and Family Test is a way of gathering your feedback, so we can continually review our service.

Your feedback will help us learn more about what you think of your experience – what you like and what you think we could improve. Ultimately, you’re helping us to make changes that will ensure we can offer the best possible care.

You can use this service if you:

  • are registered at the surgery

Before you start

We’ll ask you for:

  • feedback on a rating scale
  • reasons why you chose your rating

You can also visit the surgery in person.

Friends and Family Test Results – January

  • Very good – 64%
  • Good – 25%

Page published: 24 July 2023
Last updated: 28 March 2025