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New Online System from 1st October

From 1 October, all requests made by phone, in person or online will go through Patchs Health, our new system.

You can access the system via our website or NHS app. You should have received a text message with a link to register. For further information, please click on the links: New Bank Health Centre and Patchs Health and We are changing the way we manage your requests. Or visit our Appointments page

Accessing someone else’s information

As a parent, family member or carer, you may be able to access services for someone else. We call this having proxy access. We can set this up for you if you are both registered with us.

To request proxy access:

  • collect a proxy access form from reception during opening times

Linked profiles in your NHS account

Once proxy access is set up, you can access the other person’s profile in your NHS account, using the NHS App or website.

The NHS website has information about using linked profiles to access services for someone else.

Page published: 3 July 2023
Last updated: 23 November 2023