For the last 7 years New Bank Health Centre has been operated by us here at Better Health MCR Ltd. From 1st April 2025, New Bank Health Centre will be operated by GTD Healthcare Ltd.
As we prepare for this transition, we at Better Health MCR want to express our gratitude to the incredible staff who have dedicated themselves to the care of patients and the Longsight community we’ve had the privilege of serving. It has been a pleasure to support your health and wellbeing over the years, and we sincerely thank you for your trust in us.
We appreciate your support and look forward to ensuring a smooth transition for all.
Why is New Bank Health Centre changing hands?
Better Health MCR (BHM) operated New Bank Health Centre on a fixed-term contract from the NHS, which ends on 31st March 2025. The contract went out to tender in 2024 – this is a process where any provider can bid for it. The contract was awarded to GTD Healthcare (GTD), based on an assessment of their written bid. It is not because of anything BHM did or didn’t do.
Will the staff remain at the practice?
The majority of the team at New Bank Health Centre will stay there and continue working at the practice. However, there are a few staff members that sadly will no longer work at the surgery. There may be new staff that are brought into the service by GTD.
Will my registered GP change?
Your usual GP will not change if you are registered with a GP who is staying at New Bank Health Centre. If you are registered with a GP who will not be continuing at the practice, your usual GP will change. How this happens will be up to GTD, but they have told us they will replace any GP vacancies when the transfer happens.
What will happen to my treatment for my ongoing condition(s)?
You should continue to access services at the practice in the usual way. Usual medical and nursing care will continue as before. How services are organised, and the types of staff that provide services, may change over time, if GTD does things differently, but they will let you know.
Will I still be able to access the practice in the same way?
You will still be able to access New Bank Health Centre via website and telephone as usual. The phone number will be the same. If there are any changes to the website, GTD will let you know.
Will the opening hours stay the same?
Yes these are part of the contract.
Will my medical records remain secure?
Yes. We are fully compliant with Data Protection guidelines and will ensure the handover of any patient information is completed securely.
Will there be any changes to the services available?
Usual medical and nursing care will continue as before. How services are organised, and the types of staff that provide services, may change over time. GTD will let you know about any changes.
Will the practice change hands again in the future?
The contract awarded to GTD is for 10-15 years. What happens after that will depend on government policy at the time, but based on current policy the practice contract would be put out to tender again.